This Privacy Policy explains how Basin Explorers processes personal data when you use the website, make a booking, or participate in our culinary and market tours in Les Trois-Bassins.
We may process identification details, contact details, booking information, dietary preferences, group size, payment-related records, meeting point details, communication content, and limited technical data such as device and usage information. Where relevant, we also process information needed to confirm route suitability and to manage the selected tasting experience.
We receive personal data when you submit a booking request, contact us by email or phone, provide dietary information, make a payment, or take part in a guided experience. We may also collect data through website forms, booking records, and basic technical logs generated by the site.
The site may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through your browser settings. If the site provides a cookie preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect booking functions, form handling, or site performance.
Under GDPR, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for bookings, communication, service delivery, and related administration.
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, for related processing carried out from our location in Réunion.
Where GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You also have the right to lodge a complaint with the competent supervisory authority if you believe your rights have been affected.
Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for a copy of data you provided. Some requests may be limited where we must retain information for legal or operational reasons.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed to manage bookings, complete the experience, maintain business records, resolve disputes, and meet legal, accounting, or tax obligations. When data is no longer required, we delete it or anonymize it where appropriate.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, manage booking requests, confirm availability, review dietary information, arrange meeting details, process payments, deliver guided tasting walks, maintain records, improve the website, and comply with legal obligations. We may also use limited technical data to secure the site and understand basic usage patterns.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational service providers that support bookings, administration, and site maintenance. These parties are expected to use the data only for the services they provide to us and under appropriate confidentiality obligations.
We may disclose personal data when required to comply with law, court orders, tax or accounting duties, or other valid legal processes. We may also share information to protect our rights, users, or the security of our services where permitted by law.
